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Terms and Conditions

Welcome to our Web Site.
By using our site you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Reliance on information posted & disclaimer
The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages direct or indirect arising from use of this site

Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

Conditions of Sale
By commissioning or ordering a product you agree and are bound to the terms of the business
The contract of sale is formed when Teesdale Glass Engravers acknowledge and confirm an order and payment is received.
All orders of blank glass, Finshed pieces for sale and commissions of engraved pieces are subject to acceptance by Teesdale Glass Engravers.
Quotations are subject to acceptance within 30 days and are then subject to confirmation of the customers order
Prices quoted are the cost of the item, with agreed manufacturers box or presentation box which will be discussed at the point of ordering. Postage Fees are calculated separately and are shown on our web site or for multiple orders discussed and confirmed at the point of ordering.
Teesdale Glass Engravers have a right to alter the commissioning price for changes or alterations to the agreed original order

Payment must be made in full to Teesdale Glass Engravers before a commission can be started
Payment on line is processed by Paypal

In some circumstances where other payment terms have been agreed, in writing or e mail, our terms are payment in full within 14 days of the date of Invoice
Teesdale Glass Engravers are not liable for any delay of an order if the issuer of your payment refuses authorisation
Should this ever happen we will endeavor to contact the customer and make them aware of what is happening

Teesdale Glass Engravers will endeavour to fulfil the agreed delivery times as discussed in the e mail confirmation . At the point of order Joan will discuss with the customer a mutually convenient delivery date.
However if we are prevented from meeting an agreed delivery time through any event or circumstance beyond our reasonable control Teesdale Glass Engravers will not be liable for any loss or damage arising and the contract will remain valid
Examples of beyond our reasonable control include:
Failure by Royal Mail or Parcel Force to deliver as per their guarantee
Postal Strikes
Adverse weather conditions
Unforeseen illness or death
Act of God
Unforeseen problems with suppliers of glass

Receiving Goods and Damages
All our orders are packed safely and securely.
He following applies to blank pieces of glass/ crystal which may be ordered from us, finished pieces which are already engraved and for sale through our web site and items commissioned by customers.
Customers must inspect the delivered goods immediately on delivery
If the goods are damaged in transit they must contact Teesdale Glass Engravers within 48 hours of the delivery by phone and in writing…both e mail and letter
All packaging must be kept as evidence of damage in transit
Royal Mail and Parcel Force require photographic evidence of damage to glass and the packaging used before they will consider a claim from us.
Failure to inform TGE of any damages within 48 hours will be deemed as full acceptance of goods and we will not be liable
Do not return the damaged goods to us unless we have asked you to do so.
Teesdale Glass Engravers will not be liable for loss of items or costs incurred through unauthorised returns

Teesdale Glass Engravers is strongly committed to customer satisfaction
We endeavour to make sure that our personal ordering system through Joan either by phone, e mail or letter covers all our customers requirements
Before a commission can be undertaken Teesdale Glass engravers need the details or image and lettering in writing by e mail or letter
Once the engraving is completed and delivered the item cannot be altered or returned.
In the unlikely event that a claim is made by the customer that the goods are not to the agreed specification, the customer must contact us within 7 days. Initially by phone, so we can discuss the problem and then in writing , providing full details. Teesdale Glass Engravers reserve the right to use their discretion as to whether we will replace the goods, refund the price or amend the engraving.
We will discuss with the customer whether we authorise them to return the order to us
Teesdale Glass Engravers is not responsible for any further damage incurred through the returning of the goods. The customer is responsible for the cost of adequate packaging and postal insurance If the goods are deemed to have been damaged due to misuse then Teesdale Glass Engravers accept no liability
Use of customers own glass
If a customer requires a commission to be engraved on glass or crystal which they wish to supply themselves the following applies
We will accept an order but it has to be ’at the customers own risk’
Teesdale Glass Engravers are not liable for any faults / defects found to be in the customers own glass
Faults may be present that are not visible
During the engraving process this can result in an unpreventable chip or crack Teesdale Glass Engravers is not liable for this damage and the customer is still bound by the contract. A refund is not permitted
By agreeing to these terms and conditions the customer accepts all liability for damage to the glass or crystal during the engraving process
If the customer posts their own glass to us then the responsibility for all costs incurred is with the customer

Images on our web site may not be displayed as actual size. Exact sizes, weights and measurements are included for guidance only.
We make every effort to ensure that all descriptions and prices are both accurate and correct The prices shown are a general guide and are in Sterling. We reserve the right to change prices on the web site from time to time
Confirmed prices will be given at the time of placing an order
All orders are subject to acceptance by us and the availability of goods or our engraving services
In the event of an item being unavailable , an alternative will be suggested

Some product photography showing personalisation
Occasionally some samples of glass shown on our web site can feature the manufacturers engraving. These images are used solely to illustrate the blank glass/ crystal pieces from the manufacturers catalogues.
All pieces provided to order by Teesdale Glass Engravers are hand engraved by Lawrence Staley
We are suppliers of Dartington Crystal. Some of their pieces are pre engraved , as shown on the individual product pages. These products can be commissioned for additional personalised engraving by Lawrence.

Due to the nature of glass and crystal, Lawrence may have to alter some aspects of the image agreed, to be able to engrave on curved surfaces, so that the finished result looks at its best

Unless specific instructions are discussed and agreed with customers about engraving size, the size of an image or lettering will be down to artistic interpretation and Lawrence’s judgement of what will work best with each piece. If you have exacting requirements please ensure you discuss with Joan before order confirmation.
Your Feedback
At Teesdale Glass Engravers, your feedback is important to us. If you have any questions about the Terms and Conditions, practices of this site, or your dealings with us , please Contact us and let us know. Thank you