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Privacy Policy

Privacy Policy Overview
Teesdale Glass Engravers is strongly committed to protecting the privacy of its website users and customers. We have written this privacy policy to outline the specific information we collect, how we use this information, and what options you have in sharing this information with us when you visit our site. Protecting your privacy is a significant part of our commitment to providing you with a high quality shopping experience.

Information Collection and Use
Teesdale Glass Engravers is the sole owner of the information collected on this site. We will never sell, share, or rent this information to others... ever. Teesdale Glass Engravers collects information from our users at several different points on our website.

Order & Secure Payments
When a customer places an order, we request personal information on the order form used in the shopping cart (name, address, email, etc.). Payment online is processed via Paypal, which is an internationally recognised secure third party payment gateway. Payment information (credit or debit card number, expiration date and security code) is requested and this is transmitted securely via Paypal. This information is used for billing purposes only and to fulfil the customer's order. If we have trouble processing an order, we will use contact information to contact the customer. We will never request credit or debit card payments over the telephone.

We will store a persistent cookie so that you may retrieve the products in your shopping cart with no need to go through re-choosing all of them again. However, the cookie will eventually expire if there is no activity in your cart, e.g. view, add to, etc., for a number of days. This website's cookies do not contain any personally identifiable information. If a user rejects the cookie, they may still use our site, but the user will experience limited functionality in some areas of our site. For example, the user will not be able to process an order through our shopping checkout area.

We use third party shipping companies, e.g. Royal Mail or Parcelforce, to ship orders, and a third party credit card payment processing system to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

This web site may contain links to other sites. Please be aware that Teesdale Glass Engravers is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Teesdale Glass Engravers.

If a user wishes to subscribe to our newsletter and/or update bulletin, we ask for the user's email address. Please see our choice and opt-out below.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

Your Feedback
At Teesdale Glass Engravers, your privacy is extremely important. If you have any questions about the privacy statement, the practices of this site, or your dealings with us, please Contact Us and let us know. Thank you.